FREQUENTLY ASKED QUESTIONS;

Can I return my item?

We will happily exchange or refund any unused goods if returned to us in perfect condition within 30 days of receipt. Goods should be posted back to us in an unused condition, in their original packaging with any labels/tags attached and intact, together with a copy of your invoice and a letter/note explaining reasons for return. Goods are customers responsibility until they reach us at our office address. All orders will be stringently inspected and photographed prior to despatch by our quality control department and should be returned in same condition. Postage will be charged on all items returned for exchange. This does not affect your statutory rights. Faulty Goods returns should be sent back to us in a clean condition as we are unable to accept soiled or worn items. Please allow 7-10 working days for the refund to show in your account.



How long will it take for my order to arrive?

Whilst we aim to deliver all packages within the next working day, due to extraneous circumstances some deliveries can take up to 5 working days. Shipping items to Europe takes an estimated 5-7 business days and shipping costs may vary.



Can I order items that are out of stock?

If an item you wish to purchase is out of stock then it is possible to contact us at 01263 713545 or 01263 713932 and we will attempt to rectify the situation.



How do I make an enquiry or complaint?

You can contact us via email at enquiries@morstoncountrysports.co.uk or by phone on 01263 713545 and we will be happy to help!



Can I order firearms online?

As per standard terms we require an up-to-date firearms liscence, you can order and pay for a gun online however this will be posted to your local Registered Firearms Dealer with whom we can arrange a secure postage system. PLEASE NOTE: Your firearms dealer may charge a handling fee. Please provide the name of your Local Firearms Dealer at checkout and once we have arranged the delivery with them we will contact you. Call us on 01263 713932 for further information on this.